Thank you for shopping with HOMELEADER TRADING LIMITED. We are committed to delivering your purchases in a timely manner. Please review our shipping policy for details on how we handle shipments.
1. Processing Time
Orders are typically processed within 1-3 business days after receipt of payment. Business days exclude weekends and public holidays. You will receive a notification once your order has been shipped, along with tracking information if available.
2. Shipping Methods and Carriers
We offer a variety of shipping options to ensure that your order reaches you promptly and securely. We work with trusted carriers including:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other local courier services, depending on your location
At checkout, you will be able to choose the shipping method that best suits your needs. Shipping costs are calculated based on the size, weight, and destination of your order.
3. Shipping Rates
Shipping rates are calculated during checkout, based on the delivery address and shipping method selected. Please note that international shipping fees may vary depending on your location, and additional customs fees may apply. These fees are the responsibility of the customer.
4. Estimated Delivery Time
Delivery times depend on the shipping method selected and the destination. Typical delivery times are:
- Domestic Shipping: 3-7 business days
- International Shipping: 7-21 business days
Please note that delivery times may vary based on factors such as customs processing and local postal services.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your shipment directly through the respective carrier’s website.
6. International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees which are the responsibility of the customer. The customs process may also cause delays in the delivery of your order.
7. Lost or Damaged Shipments
If your order is lost or damaged in transit, please contact our customer service team at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order or a refund if necessary.
8. Address Errors
Please ensure that the shipping address provided during checkout is correct. HOMELEADER TRADING LIMITED is not responsible for orders that are delayed or undeliverable due to incorrect address information. If you notice an error in your address after placing an order, please contact us as soon as possible.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please feel free to reach out to us at [email protected]. We are here to help!
Thank you for choosing HOMELEADER TRADING LIMITED. We appreciate your business and will do our best to ensure that your shopping experience is as smooth and satisfying as possible.
