Thank you for shopping with HOMELEADER TRADING LIMITED. We strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we are here to help. Please read our Returns Policy below for details on how to return or exchange your items.

1. Eligibility for Returns

You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Unfortunately, sale items or gift cards cannot be returned or refunded.

2. How to Return an Item

To initiate a return, please contact our customer service team at [email protected] with the following information:

• Order number
• Item(s) you wish to return
• Reason for return

Once your return is approved, we will provide you with instructions on how to send your item back. Please note that customers are responsible for the shipping costs associated with returning the items unless the item was received damaged or defective.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order. We will assist you with the exchange process and ensure you get the product you need, subject to availability.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days. Please note that the shipping charges are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue, either by offering a replacement or processing a refund.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank or credit card account again. If it still hasn’t appeared, please contact your bank or credit card company. Refunds may take some time to process.

7. Contact Us

If you have any questions regarding our Returns Policy or need assistance with a return or exchange, please don’t hesitate to reach out to our customer service team at [email protected]. We are happy to assist you!

We hope you love your purchase, but if for any reason you’re not satisfied, we want to make the return process as easy as possible. Thank you for shopping with HOMELEADER TRADING LIMITED!